SHIPPING & RETURNS

SHIPPING

Domestic (US)

  • Free standard shipping on all orders $100+
  • Orders under $100: $10 flat rate, or choose USPS or FedEx with live rates at checkout (Priority and Express options available)

International

  • $40 flat rate standard shipping, or choose USPS, FedEx, or DHL with live rates at checkout (Express options available)
  • Duties and taxes are the responsibility of the customer and are not included in the shipping charge

Orders ship within 2-3 business days. You'll receive tracking by email once your order is on its way.

PRE-ORDERS

Pre-order pieces are made in limited quantities and ship by the date listed on the product page. If your order includes both in-stock and pre-order items, everything ships together once the pre-order is ready. All pre-order items are final sale, unless approved for exchange (see below).

RETURNS

We do not offer refunds. Eligible items may be returned within 14 days of delivery for store credit or exchange.

To be eligible, items must be:

  • Unworn and unwashed
  • Free of stains (including makeup and deodorant), odor, fragrance, scuffs, tears, or snags
  • In original packaging 
  • Approved through our returns process before being sent back

Returns that don't meet these conditions will be sent back to the customer. Original shipping charges are not refunded.

Final sale items cannot be returned or exchanged. This includes sale items, gift cards, and pre-order pieces except where approved for exchange (see Pre-orders above).

EXCHANGES

We offer exchanges for a different size only — not a different color or style. Exchanges are not guaranteed, as items are not held. Send your return as soon as possible; if the size you want sells out, you'll receive store credit instead.

Crystallized pieces may be exchanged for a different size within 14 days, subject to availability. Because each piece is made in small batches, the size you need may not be in stock. If it isn't, you can choose to wait for the next production run (we'll email you an estimated date) or receive store credit right away.

We do not provide return shipping labels for size exchanges. We recommend using a trackable shipping method — we are not responsible for packages lost in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, email info@lacebytanaya.com within 48 hours of delivery with your order number and photos. We'll provide a prepaid return label and send a replacement or issue store credit — your choice.

SALE ITEMS

All items purchased during a sale period are final sale. We do not offer price adjustments.

PROCESSING

Please allow 7–10 business days for returns to be processed once received. Store credit is issued by email and does not expire.

HOW TO START A RETURN

Email info@lacebytanaya.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and send instructions. Returns sent without approval will not be accepted.